Home Services FAQ

No. Home Services can support privately used second homes as well as homes in Southline’s rental collection. Home Watch, maintenance coordination and project support are distinct from vacation rental management. Tell us how you use your property so the appropriate team can recommend a service plan.

Southline Collection is the vacation rental manager, and VPC Builders is its home-services and building partner. A home may use one or both teams. Your proposal and agreement identify who is responsible for each service and who bills for it; coordinated support does not mean all services are included in one contract or fee.

Home Watch provides scheduled visual checks of the home’s interior and exterior, with attention to visible condition, systems and security concerns. The visit frequency and checklist are agreed for your property. It is scheduled oversight, not continuous monitoring or a guarantee that every issue will be discovered.

Maintenance and service coordination can include arranging property access, obtaining estimates, scheduling approved work and following up with contractors. Share any preferred providers when we discuss your plan so we can confirm how they would fit the work. Repairs, materials and third-party services are separate from routine oversight unless your agreement expressly includes them.

Pricing depends on the home’s size and complexity, visit frequency and requested services. Your proposal separates recurring care from repairs, materials, vendor charges and optional services. Billing schedules and any coordination or project-management fees are set out in the applicable agreement. A Home Watch fee is not an all-inclusive maintenance or construction allowance.

The team documents the concern and communicates the recommended next step. Non-emergency work follows the approval limits in your agreement. When immediate action is reasonably necessary to protect the property or address safety concerns, the agreement may permit emergency work before you can be reached. Authorized repair and vendor costs remain the owner’s responsibility.

Arrival and departure preparation, seasonal care, storm preparation and post-storm visits can be discussed as part of your service plan or quoted separately. Agree on the work and access arrangements in advance. Weather-related services depend on safe access, conditions and provider availability; routine Home Watch does not automatically include every storm-related service.

VPC Builders is the contact for Major Projects & Renovations, including work such as renovations and additions. These projects are reviewed separately from routine home care. The scope, budget, schedule, responsible contractor and required approvals are established under the appropriate project agreement. A Home Watch or rental-management relationship does not by itself authorize construction work.

The coastal service focus is Kiawah Island, Seabrook Island, Isle of Palms and Wild Dunes. Availability depends on the property, requested service and scheduling. Send your property address, how you use the home and the help you need; the appropriate team will review the request and outline the next steps. For help during a Southline guest reservation, contact Southline Guest Services instead.